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Refund and Return Policy

All of our products are covered by a 28-day returns policy for items that are damaged in transit or if you have just changed your mind. Simply put - if you're not happy, we're not happy!

Items must be returned within 28-days of receipt and in the condition you received them, unworn and  with their security seal and/or bag intact. You will also need the receipt or proof of purchase that was sent with your package.

Jewellery and watches must remain in the sealed clear polythene bag that the item was received in and with the security seal and unique reference number label intact. Please note that once this clear security bag has been opened the item will not be returnable and refundable.

Handbags and other designer goods must have their security tag still attached and unique reference number label. Please note that once this security tag has been removed the item will not be returnable and refundable.

To start a return please click here.


You can always contact us for any return questions at sales@pickwickjewellers.co.uk

Damaged Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unavailable stock

Our stock is sold both in-store and online and whilst we will endeavour to ensure we complete your order to your satisfaction, due to the possibility of an item selling in-store at the same time as an online order is placed, this may not always be possible. If this situation arises, we shall inform you as soon as possible that the goods are no longer available for purchase and the sale will be cancelled. Where monies have been received, a refund made without delay.

This return policy does not affect your statutory rights.