All of our products are covered by a 30-day returns policy for items that are damaged in transit or if you have just changed your mind. Simply put - if you're not happy, we're not happy!

Items must be returned within 30-days of receipt and in the condition you received them, unworn and where applicable, with their security seal intact. You will also need the receipt or proof of purchase that was sent with your package.

Jewellery and watches must be returned unworn and in the condition you received them. You will also need the receipt or proof of purchase that was sent with your package. Please note that if an item is not in the condition it was sent in then it will not be returnable or refundable.

Handbags and other designer goods must have their security tag still attached and unique reference number label. You will also need the receipt or proof of purchase that was sent with your package. Please note that once this security tag has been removed the item will not be returnable and refundable.

Items changed in any way by the customer since purchase (for example resized/remodelled/refurbished etc.) are not eligible for a refund, irrespective of the circumstances, including if subsequently faulty.

To start a return please click here.

You can always contact us for any return questions at sales@pickwickjewellers.co.uk

Orders Lost In Transit

In the unlikely event that your order has been lost in transit, Pickwick will initiate an investigation with the postal carrier. It is warranted that any acceptance of a refund for undelivered items may not occur until the investigation has been concluded by either Pickwick or the postal carrier.

Damaged Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unavailable stock

Our stock is sold both in-store and online and whilst we will endeavour to ensure we complete your order to your satisfaction, due to the possibility of an item selling in-store at the same time as an online order is placed, this may not always be possible. If this situation arises, we shall inform you as soon as possible that the goods are no longer available for purchase and the sale will be cancelled. Where monies have been received, a refund will be made without delay.

This return policy does not affect your statutory rights.

Unavailable stock or genuine clerical errors

Our stock is sold both in-store and online and whilst we will endeavour to ensure we complete your order to your satisfaction, due to the possibility of an item selling in-store at the same time as an online order is placed, this may not always be possible. Alternatively, if an item is shown to have been listed at an incorrect price, or described wrongly in any way, we reserve the right to refuse to ship and sell the item, even where you have already paid for it online. If such situations arise, we shall inform you as soon as possible that the goods are no longer available for purchase and the sale will be cancelled. Where monies have been already paid by you, a refund will be made without delay, but you accept that this refund may take a few days to be received by you, subject to your and our bank's usual refund working practices.

This return policy does not affect your statutory rights.