Refund and Return Policy
All of our products are covered by a 30-day returns policy for items that are damaged in transit or if you have just changed your mind. Simply put - if you're not happy, we're not happy!
Items must be returned within 30-days of receipt and in the condition you received them, unworn and where applicable, with their security seal intact. You will also need the receipt or proof of purchase that was sent with your package.
Jewellery and watches must be returned unworn and in the condition you received them. You will also need the receipt or proof of purchase that was sent with your package. Please note that if an item is not in the condition it was sent in then it will not be returnable or refundable.
Handbags and other designer goods must have their security tag still attached and unique reference number label. You will also need the receipt or proof of purchase that was sent with your package. Please note that once this security tag has been removed the item will not be returnable and refundable.
To start a return please click here.
You can always contact us for any return questions at firstname.lastname@example.org
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Our stock is sold both in-store and online and whilst we will endeavour to ensure we complete your order to your satisfaction, due to the possibility of an item selling in-store at the same time as an online order is placed, this may not always be possible. If this situation arises, we shall inform you as soon as possible that the goods are no longer available for purchase and the sale will be cancelled. Where monies have been received, a refund will be made without delay.
This return policy does not affect your statutory rights.