Pickwick Jewellers

How do I return an item?

1. Enter your order number and email address in the fields above and click 'Start'.

2. Follow the instructions and select the item/s you wish to return.

3. You will receive a confirmation email of your return, followed by a further email containing a postage label and shipping guidance.
4. If you would like to return in-store then please see seperate instructions of how to do so later on this page.

What items can I return?

You can return any item/s but this must be within 30-days of receipt. Items must be:

1. In their original condition and in no way damaged or altered.

2. Handbags and other designer goods must be returned with the security tag still attached.

3. Returned with the packing slip and in the original packaging.
4. If you are attempting to retun an item/s that has passed it's 30-days refund period then please email us at: sales@pickwickjewellers.co.uk

Are there any charges for returning an item?

1. There are no charges to you for returning item/s.

2. Postage fees already paid by you to recieve an order are non-refunable.

Can I return an online order in my local Pickwick branch?

1. Yes you can. A list of our branches can be found at - https://pickwickjewellers.co.uk/pages/contact-us
2. Simply fill in the returns form above and at the 'additional notes' section, tell us which Pickwick branch you would like to return your item to.

3. Upon completing the returns form, you will receive a confirmation email of your return, followed by a further email with additional guidance.

How soon will I get my refund?

1. Upon receipt of your returned item/s you will recieve a confirmation email. Once the item has been inspected, and assuming everything is in order your refund will be processed. You will then receive notification of the approval of your refund.
2. Once you receive approval, your refund will be made, and a credit will automatically be applied to your original method of payment, which will usually be received by you within 10 working days.
3. In the unlikely event that your refund is declined, we will contact you to discuss the matter.

Returns and exchanges

To start your return, enter your order number and email address or phone number

How do I return an item?

1. Enter your order number and email address in the fields above and click 'Start'.

2. Follow the instructions and select the item/s you wish to return.

3. You will receive a confirmation email of your return, followed by a further email containing a postage label and shipping guidance.

4. If you would like to return in-store then please see seperate instructions of how to do so later on this page.

What items can I return?

You can return any item/s but this must be within 30-days of receipt. Items must be:

1. In their original condition and in no way damaged or altered.

2. Handbags and other designer goods must be returned with the security tag still attached.

3. Returned with the packing slip and in the original packaging.

4. If you are attempting to retun an item/s that has passed it's 30-days refund period then please email us at: sales@pickwickjewellers.co.uk

Are there any charges for returning an item?

1. There are no charges to you for returning item/s.

2. Postage fees already paid by you to recieve an order are non-refunable.

Can I return an online order in my local Pickwick branch?

1. Yes you can. A list of our branches can be found at - https://pickwickjewellers.co.uk/pages/contact-us

2. Simply fill in the returns form above and at the 'additional notes' section, tell us which Pickwick branch you would like to return your item to.

3. Upon completing the returns form, you will receive a confirmation email of your return, followed by a further email with additional guidance.

How soon will I get my refund?

1. Upon receipt of your returned item/s you will recieve a confirmation email. Once the item has been inspected, and assuming everything is in order your refund will be processed. You will then receive notification of the approval of your refund.

2. Once you receive approval, your refund will be made, and a credit will automatically be applied to your original method of payment, which will usually be received by you within 10 working days.

3. In the unlikely event that your refund is declined, we will contact you to discuss the matter.

Returns and exchanges

To start your return, enter your order number and email address or phone number

How do I return an item?

1. Enter your order number and email address in the fields above and click 'Start'.

2. Follow the instructions and select the item/s you wish to return.

3. You will receive a confirmation email of your return, followed by a further email containing a postage label and shipping guidance.

4. If you would like to return in-store then please see seperate instructions of how to do so later on this page.

What items can I return?

You can return any item/s but this must be within 30-days of receipt. Items must be:

1. In their original condition and in no way damaged or altered.

2. Handbags and other designer goods must be returned with the security tag still attached.

3. Returned with the packing slip and in the original packaging.

4. If you are attempting to retun an item/s that has passed it's 30-days refund period then please email us at: sales@pickwickjewellers.co.uk

Are there any charges for returning an item?

1. There are no charges to you for returning item/s.

2. Postage fees already paid by you to recieve an order are non-refunable.

Can I return an online order in my local Pickwick branch?

1. Yes you can. A list of our branches can be found at - https://pickwickjewellers.co.uk/pages/contact-us

2. Simply fill in the returns form above and at the 'additional notes' section, tell us which Pickwick branch you would like to return your item to.

3. Upon completing the returns form, you will receive a confirmation email of your return, followed by a further email with additional guidance.

How soon will I get my refund?

1. Upon receipt of your returned item/s you will recieve a confirmation email. Once the item has been inspected, and assuming everything is in order your refund will be processed. You will then receive notification of the approval of your refund.

2. Once you receive approval, your refund will be made, and a credit will automatically be applied to your original method of payment, which will usually be received by you within 10 working days.

3. In the unlikely event that your refund is declined, we will contact you to discuss the matter.

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